Privacy Policy
Last Updated: January 2025
AquaGuard ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, and services.
1. Information We Collect
We may collect information about you in various ways, including:
- Personal Data: Name, email address, phone number, shipping address, and payment information when you make a purchase or create an account.
- Water Quality Data: TDS readings, pH levels, contaminant detection results, water consumption patterns, and purification statistics.
- Device Data: Information about your AquaGuard system including model, firmware version, filter status, and usage statistics.
- App Data: Information collected through our mobile application including preferences, settings, and interaction data.
- Location Data: General location for local water quality recommendations (not precise GPS).
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our products and services
- Monitor your water quality and send alerts
- Generate water quality reports and insights
- Predict filter replacement needs
- Process transactions and deliveries
- Send promotional communications (with your consent)
- Provide customer support and respond to inquiries
- Improve our purification technology through aggregate analysis
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist us in operating our services
- Filter Suppliers: Order fulfillment partners for replacement filter delivery
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Research Partners: Anonymized, aggregated water quality data for research (never individually identifiable)
4. Data Security
We implement appropriate technical and organizational measures to protect your personal and water quality data against unauthorized access, alteration, disclosure, or destruction. Data is encrypted both in transit and at rest.
5. Your Rights
Under Japanese Personal Information Protection Law and other applicable laws, you have rights including:
- Access to your personal and water quality data
- Correction of inaccurate data
- Deletion of your data
- Data portability (export your data)
- Opt-out of marketing communications
- Disable data collection (system continues to function locally)
6. Cookies and Tracking
We use cookies and similar tracking technologies on our website and app to collect information about your browsing activities. You can control cookies through your browser or device settings.
7. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
8. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable regulations.
9. Data Retention
We retain your water quality data for as long as you maintain an active account to provide historical insights and trend analysis. You may request deletion of your data at any time.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@aquaguard-pure.com
Address: 1-2-3 Shibuya, Shibuya-ku, Tokyo 150-0002 Japan
Phone: +81 3 5555 7890